sosmed Account & Payment FAQ
Users on sosmed ask about account setup, deposit and withdrawal mechanics, game categories, loyalty rewards, data privacy, customer support channels, password recovery, and account preferences. This page answers the most common questions our sosmed users raise.
We at sosmed have compiled this FAQ to help you navigate account opening, payment flows, and game access without needing to contact support for routine queries. If your question is not covered here, our sosmed customer support team is available to assist. For detailed legal terms, account restrictions, or jurisdiction eligibility, please review our sosmed terms and conditions or legal notice.
Each answer below includes concrete steps and payment method names so you can act independently. sosmed support is available if you encounter errors or need clarification on a specific transaction. We recommend reading the security and account care section if you are setting up two-factor authentication or updating your sosmed profile.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet virtual accounts
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
sosmed answers your most frequently asked questions about account opening, payments, games, loyalty, support, and security. Use the accordion below to find your topic.
Account and registration
Account opening on sosmed begins with email verification. You provide your email address, and sosmed sends a confirmation link. After you verify your email, sosmed asks for your full name, date of birth, and phone number. Next, sosmed requires KYC (Know Your Customer) documents: a government-issued ID (passport, national ID, or driver's license) and proof of address (a utility bill or bank statement dated within three months). sosmed staff review these documents to confirm your identity. Once KYC is approved, you can add a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking virtual account. sosmed then activates your account for game access.
On the sosmed login page, click the "Forgot your password?" link. sosmed will ask for your email address or username. Enter the email associated with your sosmed account, and sosmed sends a password-reset link to your inbox. Click the link in the email, and sosmed opens a form where you create a new password. sosmed requires your new password to be at least 8 characters and include uppercase, lowercase, and numeric characters. After you submit your new password, sosmed logs you out of all active sessions for security. You can then log in with your new password on any device.
On the sosmed login page, click the "Forgot your password?" link. sosmed will ask for your email address or username. Enter the email associated with your sosmed account, and sosmed sends a password-reset link to your inbox. Click the link in the email, and sosmed opens a form where you create a new password. sosmed requires your new password to be at least 8 characters and include uppercase, lowercase, and numeric characters. After you submit your new password, sosmed logs you out of all active sessions for security. You can then log in with your new password on any device.
sosmed respects your right to request deletion of your personal data. Log in to your sosmed account, go to Account Settings, and select "Privacy and Data." sosmed displays a "Request Data Deletion" button. Click it, and sosmed asks you to confirm your request and provide a reason (optional). sosmed then sends a confirmation email to verify the request is genuine. Reply to that email to finalize your deletion request. sosmed processes data-deletion requests subject to legal and financial record-keeping obligations. sosmed will notify you by email once your data has been deleted or if sosmed must retain certain records for compliance reasons.
Payments and transactions
sosmed supports deposits via multiple payment methods, each with its own range. local payment, online payment, and e-wallet typically allow deposits starting from a small minimum (check sosmed's deposit page for current limits). mobile banking and local payment follow similar minimums. online payment transfers via your bank app (e-wallet, mobile banking, local payment, online payment) allow you to set your own amount within your bank's daily transfer limit. sosmed does not impose a maximum deposit per transaction, but your bank or e-wallet provider may have daily or monthly caps. sosmed displays the exact range for each method on the deposit form. If you are unsure about your bank's limits, contact your bank directly or use sosmed's live chat to confirm.
sosmed processes withdrawal requests in stages. First, sosmed reviews your request for compliance — this typically takes a few hours. sosmed checks that your account is verified, your withdrawal amount is valid, and no suspicious activity is flagged. Once sosmed approves your request, sosmed sends the funds to your chosen payment method. e-wallet and mobile banking transfers usually arrive within hours. Bank virtual account transfers (local payment, online payment, e-wallet, mobile banking via local payment) may take one to two business days depending on your bank's processing time. sosmed does not control bank processing speed. If your withdrawal has not arrived after the expected window, contact sosmed support with your transaction ID, and sosmed will investigate with your bank.
sosmed rewards active users through a loyalty tier system. As you deposit and play on sosmed, you earn points. sosmed tracks your cumulative deposits and gameplay across all game categories — football markets, live-dealer tables, slots, and esports. sosmed assigns you a tier (Bronze, Silver, Gold, Platinum) based on your total activity. Each tier unlocks benefits: higher tiers receive faster withdrawal processing, exclusive deposit bonuses, and priority customer support from sosmed. sosmed displays your current tier and progress in your account dashboard. sosmed resets tier status annually, so your loyalty points accumulate fresh each year. sosmed does not guarantee specific bonus amounts; tier benefits vary and are subject to sosmed's terms.
Game rules and categories
sosmed offers four main game categories. Football markets cover Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other tournaments — you can place bets on match outcomes, goal totals, and player performance. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios where you play against real dealers. Slots feature games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. sosmed updates its game library regularly, especially during major events like Idul Fitri and Idul Adha when tournament schedules intensify. Check sosmed's game lobby to see the full current list.
Security and account care
sosmed customer support is available via live chat on the sosmed website and app. Click the chat icon in the bottom-right corner, and sosmed connects you to an English-speaking agent. sosmed also accepts support requests via email — send your question to the support email listed in your sosmed account settings. sosmed aims to respond to live chat inquiries within a few minutes during business hours. Email responses typically arrive within one business day. sosmed support can help with account issues, payment problems, game questions, and technical errors. For urgent account security concerns (suspected unauthorized access), contact sosmed support immediately via live chat.
sosmed supports deposits via multiple payment methods, each with its own range. online payment, e-wallet, and mobile banking typically allow deposits starting from a small minimum (check sosmed's deposit page for current limits). local payment and online payment follow similar minimums. e-wallet transfers via your bank app (mobile banking, local payment, online payment, e-wallet) allow you to set your own amount within your bank's daily transfer limit. sosmed does not impose a maximum deposit per transaction, but your bank or e-wallet provider may have daily or monthly caps. sosmed displays the exact range for each method on the deposit form. If you are unsure about your bank's limits, contact your bank directly or use sosmed's live chat to confirm.